Your contacts at Bystronic

Your contacts at Bystronic

Technical Support

You can reach our technical support under the following direct dial numbers:

Service Cutting Laser Service Cutting Waterjet Service Bending
07033 4699 - 295 07033 4699 - 340 07033 4699 - 395
service-schneiden.de@bystronic.com service-schneiden.de@bystronic.com service-biegen.de@bystronic.com

Our service staff can be reached as follows:

  • Monday to Thursday: 7:00 a.m - 6:00 p.m.
  • Friday: 7:00 a.m. - 5:00 p.m.

BySoft Support

Do you have questions about a BySoft module or are you planning to update or extend your existing BySoft version?

The BySoft hotline can be reached as follows:

  • Monday to Thursday: 8:00 a.m - 5:00 p.m.
  • Friday: 8:00 a.m. - 4:00 p.m.

Please note that from 14.02.2022 our changeover to a fee-based BySoft Support Hotline will take place. If you as a customer have already concluded a BySoft maintenance contract with us or are still under warranty with your Bystronic BySoft software, our BySoft hotline will of course continue to be available to you without additional charges.

Spare parts distribution

In our warehouse in Heimsheim there are always more than 5,000 different articles, resulting in an availability of over 94 % for our customers.

Order spare and wear parts for laser and waterjet cutting systems, press brakes and bending tools for Hämmerle, Xpert, Xact, Xcel and Beyeler.

Spare parts order:

Delivery times:

  • Parcel service: 1-3 days
  • Express: 9:00 am / 12:00 pm the following day
  • Courier: the following day without time option until 5:00 p.m. promptly

Spare parts order:

Delivery times:

  • Parcel service: 1-3 days
  • Express: 9:00 am / 12:00 pm the following day
  • Courier: the following day without time option until 5:00 p.m. promptly

Our spare parts sales department can be reached as follows:

  • Monday to Thursday: 7:30 a.m - 6:00 p.m.
  • Friday: 7:30 a.m. - 5:00 p.m.

* does not apply in combination with already existing special conditions.

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