Your contacts at Bystronic
In order to be at your side as a reliable partner even in busy times, you can reach us under new telephone extensions as of 1 March 2019.
Technical Support
You can reach our technical support under the following direct dial numbers:
Service Cutting Laser:
Service Cutting Waterjet:
Service Bending:
| Service Cutting Laser | Service Cutting Waterjet | Service Bending |
|---|---|---|
| 07033 4699 - 295 | 07033 4699 - 340 | 07033 4699 - 395 |
| service-schneiden.de@bystronic.com | service-schneiden.de@bystronic.com | service-biegen.de@bystronic.com |
Our service staff is available for you Monday to Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m.
BySoft Support
Do you have questions about a BySoft module or are you planning to update or extend your existing BySoft version?
Service BySoft:
The BySoft hotline is available Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 16:00.
Spare parts distribution
In our warehouse in Heimsheim there are always more than 5,000 different articles, resulting in an availability of over 94 % for our customers.
Order spare and wear parts for laser and waterjet cutting systems, press brakes and bending tools for Hämmerle, Xpert, Xact, Xcel and Beyeler.
Spare parts order:
Delivery times:
- Parcel service: 1-3 days
- Express: 9:00 am / 12:00 pm the following day
- Courier: the following day without time option until 5:00 p.m. promptly
Spare parts order:
Delivery times:
- Parcel service: 1-3 days
- Express: 9:00 am / 12:00 pm the following day
- Courier: the following day without time option until 5:00 p.m. promptly
You can reach our spare parts sales department Monday to Thursday from 7:30 a.m. to 6:00 p.m. and Friday from 7:30 a.m. to 5:00 p.m.
* does not apply in combination with already existing special conditions.