Your contacts at Bystronic
Technical Support
You can reach our technical support under the following direct dial numbers:
Service Cutting Laser:
Service Cutting Waterjet:
Service Bending:
| Service Cutting Laser | Service Cutting Waterjet | Service Bending |
|---|---|---|
| 07033 4699 - 295 | 07033 4699 - 340 | 07033 4699 - 395 |
| service-schneiden.de@bystronic.com | service-schneiden.de@bystronic.com | service-biegen.de@bystronic.com |
Our service staff can be reached as follows:
- Monday to Thursday: 7:00 a.m - 6:00 p.m.
- Friday: 7:00 a.m. - 5:00 p.m.
BySoft Support
Do you have questions about a BySoft module or are you planning to update or extend your existing BySoft version?
Service BySoft:
The BySoft hotline can be reached as follows:
- Monday to Thursday: 8:00 a.m - 5:00 p.m.
- Friday: 8:00 a.m. - 4:00 p.m.
Please note that from 14.02.2022 our changeover to a fee-based BySoft Support Hotline will take place. If you as a customer have already concluded a BySoft maintenance contract with us or are still under warranty with your Bystronic BySoft software, our BySoft hotline will of course continue to be available to you without additional charges.
Spare parts distribution
In our warehouse in Heimsheim there are always more than 5,000 different articles, resulting in an availability of over 94 % for our customers.
Order spare and wear parts for laser and waterjet cutting systems, press brakes and bending tools for Hämmerle, Xpert, Xact, Xcel and Beyeler.
Spare parts order:
Delivery times:
- Parcel service: 1-3 days
- Express: 9:00 am / 12:00 pm the following day
- Courier: the following day without time option until 5:00 p.m. promptly
Spare parts order:
Delivery times:
- Parcel service: 1-3 days
- Express: 9:00 am / 12:00 pm the following day
- Courier: the following day without time option until 5:00 p.m. promptly
Our spare parts sales department can be reached as follows:
- Monday to Thursday: 7:30 a.m - 6:00 p.m.
- Friday: 7:30 a.m. - 5:00 p.m.
* does not apply in combination with already existing special conditions.